Shipping Policy

At Smart Technology, we are committed to delivering your products safely, efficiently, and on time. Our shipping process is designed to ensure that your technology arrives in perfect condition.

Order Processing

• All orders are processed after confirmation and verification.
• Orders are typically prepared for shipping within 1–3 business days.
• You will be contacted if additional information is required to complete your order.

Shipping Coverage

• We currently ship orders within Egypt.
• Delivery timelines may vary depending on your location and courier availability.

Delivery Time

• Major cities: usually 1–3 business days.
• Remote areas: delivery may take additional time.

Return & Exchange Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer return and exchange options under the following conditions.

Return Eligibility

• Return requests must be submitted within 14 days of receiving the product.
• The product must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and original invoices must be included.

Non-Returnable Items

• Products damaged due to misuse, accidents, or improper handling.
• Software, licenses, or products that have been activated.
• Items missing original packaging or accessories.

Exchange Policy

• Exchanges are subject to product availability.
• If the requested replacement is unavailable, a refund or alternative solution may be offered.

Warranty & Technical Support

All products sold by Smart Technology are covered by an official warranty, subject to the manufacturer’s terms and conditions.

• Warranty coverage varies depending on the product and brand.
• Technical support is available to assist with setup, troubleshooting, and product inquiries.
• Warranty claims may require inspection and verification.